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Managing for Quality and Performance Excellence (with Student Web)
Prepare for success in quality management today with this leading text that focuses on the fundamental principles of total quality and emphasizes high-performance management practices, such as those reflected in the Baldrige Criteria. These authors are experienced leaders in the fields of performance management and quality. Look no further for the definitive resource for coverage of ISO 9000 certification, Six Sigma, and the U.S. Malcolm Baldrige National Quality Award standards. A wealth of current examples from leading organizations throughout the world reflects quality as they emphasize the practical aspects of the book's managerial focus and pertinent technical topics. You can efficiently prepare to become an ASQ Certified Quality Manager, as this edition covers most of the Body of Knowledge required for ASQ certification. It's everything you need, now and throughout your career, to ensure quality management success.
Amazon Sales Rank: #58891 in Books Published on: 2010-01-01 Original language: English Number of items: 1 Dimensions: 10.12" h x 1.30" w x 7.99" l, 3.60 pounds Binding: Hardcover 816 pages
Review "Managing for Quality & Performance Excellence, 8th Edition is the best reference for Quality Management I am aware of. " Review "Managing for Quality & Performance Excellence, 8th Edition is the best reference for Quality Management I am aware of. " About the Author James R. Evans is Professor of Quantitative Analysis and Operations Management, and Director of the Total Quality Management Center in the College of Business Administration at the University of Cincinnati. He received BSIE and MSIE degrees from Purdue, and a Ph.D. in Industrial and Systems Engineering at the Georgia Institute of Technology. Professor Evans has published over 80 refereed journal articles and many conference proceedings papers, and is author or co-author of over a dozen books in the areas of quality management and control, management science, operations management, creative thinking, and mathematics. He serves on several editorial boards of research journals and is a Fellow in and was 1997-98 President of the Decision Sciences Institute. He has also been active in the Institute for Operations Research and Management Science and the Institute of Industrial Engineers, having served as Cincinnati Chapter President and national Director of the Operations Research Division. Professor Evans has done applied operations research for several companies, was a finalist in the INFORMS Franz Edelman Competition, and schedules umpires for The American Baseball League. He has served as an Examiner, Senior Examiner, and Alumni Examiner for the Malcolm Baldrige National Quality Award from 1994 through 2001; judge for the Greater Cincinnati Chamber of Commerce Business Excellence Awards, and judge for the U.S. Army Communities of Excellence Award. He has served on the Board of Trustees for the Ohio Award for Excellence and remains active in that organization.
Most helpful customer reviews 18 of 18 people found the following review helpful. It's All Beef and No Bull By R. BraytonBowen This is one of the most comprehensive references on the subject of managing and controlling quality one could want -- and all under one cover. The authors' points of reference in the development of their subject matter are documented with case after case supporting their views. No light reading, this work will serve well both faculty, of undergraduate and graduate students alike, and professionals serious about the business of continuous improvement and quality. The work is also accompanied by a student CD. 5 of 5 people found the following review helpful. In a world of diminishing quality, THIS BOOK SHINES! By A Satisfied Amazon Customer Long, verbose, time consuming and WORTH EVERY BIT OF IT!Was an assigned text for an upper level university Management course. Excellent choice. The content made sense, was well written/easy to read, and continually built on earlier chapters.It's still on my shelf as a reference I refer to often in my business. Wouldn't be without it! 5 of 5 people found the following review helpful. It is really a Quality book By Mohammed I. Memon It is straightforward book. Each chapter has some case study, which is real application of Quality management. I would strongly recommend for students as well as managers to read this book. It has different point of views from various Philosophers like Dr. Deming, Dr. Juran, Crosby and other well-known persons. See all 27 customer reviews...
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